We want you to be 100% happy with your Mio products and gifts. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. Before returning an item to us please contact us on UK 020 7014 3750, US 1-888-962-6264 or calling from overseas please call +44 20 7014 3750 and we will confirm the returns address. Alternatively you can e-mail us here.
Please take due care when returning items and ensure they are suitably protected for transit. You will be responsible for the items and postage costs until they reach us. Goods must be returned to us and subject to us being satisfied that such a defect exists and has not been caused by incorrect storage or handling we will credit you in full by your original payment method or send you a replacement order. We won’t be able to cover for any other damages or losses beyond that of refunding or replacing your order, including your original delivery charge.
If an error has been made on our behalf we will refund you for the return postage accordingly.
If you fail to return the goods or send them at our expense, without prior agreement we will charge you for the direct costs of recovery.
Once received, we will process your return as soon as possible and at the very latest within 30 days. Your credit or debit card provider determines the time taken to credit your card. This is usually between 10-15 business days. We will notify you once we have credited your card.