delivery

Prices depend on the value of your order and the service selected. All orders are shipped via UPS. Delivery options and prices will be displayed during the checkout process. Please note that deliveries take place Monday-Friday and do not include weekends.

We offer three types of service:

Standard Delivery 5-7 business days via UPS

Two Day Delivery via UPS

Next Day Delivery via UPS

Our delivery prices, within Continental USA (not including Alaska & Hawaii):

Delivery Options Cost Delivery Times (Mon - Fri)
Standard Delivery
Continental USA
FREE 5-7 days business days via UPS
Two Day Delivery
Continental USA
$18.00 2-3 days
Next Day Delivery
Continetntal USA
$24.50 Next Day (Order by 1pm EST)

Our delivery prices, to Alaska, Federated States of Micronesia, Hawaii, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands:

Delivery Options Cost Delivery Times (Mon - Fri)
Standard Delivery $24.50 5-7 days business days via UPS
Two Day Delivery $33.00 2-3 days
Next Day Delivery $39.50 Next Day (Order by 1pm EST)

For Next Day or Two Day Delivery, your order must be placed before 1pm EST. Please note that deliveries take place Monday-Friday and do not include weekends.

Unfortunately we do not ship to APO/FBO locations.

Goods are normally dispatched within two business days after you have placed your order, though during peak periods this may take longer. Next Day Delivery will be dispatched on the same day, provided the order has been placed before 1pm EST. Please note that we do not dispatch orders at the weekend.

After three attempted deliveries your order will be automatically returned to our warehouse. If you are unable to take delivery of your order a card will be left with details of attempted delivery and a telephone number to call. Please note you may be subject to an additional charge if you are unable to take delivery of your order. All orders returned to our warehouse for non-delivery will be subject to a further delivery charge.

Overseas Delivery

At the moment we only ship to USA, including Alaska and Hawaii from our USA website. We ship to overseas destinations, including the Europe, New Zealand and Australia from our UK Rest of World website. Click on 'Change Country' at the top of this page to be taken to our UK & Rest of World website.

If you wish to have an order sent elsewhere please email us with details of the delivery address and items you wish to order and we will provide you with a shipping quote.

Returns

We want you to be 100% happy with your Mio products and gifts. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. Before returning an item to us please contact us on 1-888-9 MAMA MIO or 1-888-962-6264. Alternatively you can email us.